Orders that are in-stock which qualify as “small-pack shipments” and which are placed prior to 2:00 pm Eastern Standard Time ship out the same day that the order is placed. “Freight shipment” orders will be shipped out within one to two business days of the order being placed. A Boilersupplies.com representative will notify customers within the same business day of orders that are partially in stock. If this occurs customers have the option to proceed with multiple shipments, and may incur an additional shipping charge.
If an order is not in-stock it may be drop-shipped from a vendor or manufacturer within 1-3 business days that the order is placed. A Boilersupplies.com representative will inform the customer of the delayed shipment within the same business day.
On rare occasions, items may not be available for an extended amount of time. Typically this occurs for items that Boilersupplies.com nor our vendors have in stock. If this situation occurs Boilesupplies.com is required to wait until the next manufacturing run for the item to become available. A Boilersupplies.com representative will notify customers within the same business day if this occurs and present the customer with alternate available options.
Fees associated with shipping address information that is incorrect, including address type, lift gate requirements, etc. will be forwarded to the customer.
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Boilersupplies.com accepts the four major credit cards as a method of payment, including: Visa, MasterCard, American Express and Discover. Credit card payments are processed through our credit card gateway and all information is secured through a 256-bit SSL encryption. We do not store any credit card information for transactions processed through our site.
Business customers are subject to Net-30 terms from the date of invoice when purchasing on a pre-approved line of credit. Purchases made on account are invoiced within 1 business day of product shipment and invoices will be e-mailed to the primary contact on the order. A paper copy of the invoice will be mailed to the billing address submitted with all orders made using Boilersupplies.com. Invoices concerning purchases that are not made through our website will be mailed or e-mailed to the primary contact as well, unless instructed otherwise. There will be a monthly 1.5% late fee charge on any past due balance.
Additional terms of payment, including price, may be communicated to you via Boilersupplies.com or other means and are hereby incorporated into this Agreement by reference. Unless otherwise stated, all of Boilersupplies.com prices are denominated in United States dollars.
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Boilersupplies.com will accept returns up to 60 days after the date of invoice if not special order. All returns must be issued an RMA number before any return is accepted. Special Factory order Items made to order are NOT Returnable. Standard RMA requests can be made via e-mail at: firstname.lastname@example.org Attn: Returns
All items returned within 30 days if they are in saleable condition (original packaging and contents in excellent shape) but sill need an RMA before sending back and its the Customer responsibility for shipping back to Boilersupplies.com warehouse may qualify for no restock fee depending on if shipped form factory or Boilersupplies.com warehouse . Items returned after 30 days are subject to a 15% to 25% re-stock fee. Items returned after 60 days are subject to a 30% re-stock fee. No returns are permitted after 90 days. Previously used/installed items cannot be returned, unless covered by warranty.
Returns for special order items or items that have been modified (such as cut glass) are assessed on a case-by-case basis. If a return is allowed, special order items will incur a variable re-stock fee of up to 50%.
Customers have the option to ship return items back to Boilersupplies.com themselves or have us arrange for a pick-up. Return shipment costs paid by Boilersupplies.com will be subtracted from the credited amount, unless we are at fault.
All product warranties implied are the manufacturer's liability. If an item is returned under the manufacturer's warranty, Boilersupplies.com will forward the goods to the manufacturer for inspection and determination, which may take up to 6 weeks. The final decision as to whether the situation is covered by the warranty is solely at the manufacturer's discretion.
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Throughout this document, we may use certain words or phrases, and it is important that our customers understand the meaning of them. The following is a non-exhaustive list of definitions of words and phrases found throughout this document:
Whenever you visit our website, we may collect non-identifying information from you, such as your IP address, referring URL, browser, operating system, cookie information, and Internet Service Provider. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, this information alone cannot usually be used to identify you.
We may use your information to:
Users may in some cases be able to review and edit the personal information they have provided to us by logging into your account on the website and editing their account. Although most changes may occur immediately, information may still be stored in a web browser’s cache. We take no responsibility for stored information in your cache, or in other devices that may store information, and disclaim all liability of such. In addition, we may, from time to tmie, retain residual information about you in our backup and/or database.
Please be aware that we use Google AdSense, which uses the DoubleClick cookie. For more information on the DoubleClick cookie including how to opt out of it, please visit
Boiler Supplies may post links to third party websites on the site. These third party websites are not screened for privacy or security issues by Boiler Supplies, and you release us from any liability for the conduct of these third party websites.
Although you are entering into an Agreement with Boilersupplies.com to disclose your information to us, we do use third party organizations to assist us, including contractors, web hosts, and others.
Throughout the course of provision of our service to you, we may delegate our authority to collect, access, use, and disseminate your information. For example, our web host stores the information that you provide us, and we may hire outside contractors to perform maintenance or assist us in securing our website.
Without limiting the generality of the foregoing, you authorize us to collect, share, store, analyze, and otherwise use your information in conjunction with:
At times it may become necessary or desirable for Boilersupplies.com, regarding legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
We take certain measures to enhance the security of our website and service, including using SSL certificates, vulnerability scanning, and PCI DSS-compliant hosting. However, we make no representations as to the security or privacy of your information. It is in our best interest to keep our website secure, but we recommend that you use anti-virus software, firewalls, and other precautions to protect yourself from security threats.
PROP 65 NOTICE On August 30, 2018, certain changes to the labelling requirements associated with the Safe Drinking Water and Toxic Enforcement Act of 1986 (“California Proposition 65”) will go into effect. Control Devices wishes to remind all of our customers that many of our products contain lead and/or other regulated chemicals under California Proposition 65.
To keep our customers informed about the warning requirements of Control Devices products, our invoices will include any necessary Proposition 65 safe harbor warnings. In order to remain compliant with Proposition 65, your company must pass these warnings on to any manufacturers, producers, packagers, importers, suppliers, distributors, or retailers to whom Control Devices products are sold. For more information regarding Proposition 65, please visit https://oehha.ca.gov/proposition-65.
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